Resource Center

CareerSTAT resources are designed to support all types of healthcare providers in developing and investing in their frontline employees. CareerSTAT offers best practices, case studies, and return on investment studies to help healthcare employers implement these programs and measure their impact. 

Guide to Investing in Frontline Workers

CareerSTAT Guide Executive SummaryThe CareerSTAT Guide to Investing in Frontline Healthcare Workers offers healthcare organizations evidence-based best practices, business metrics, and an integrated process for implementing and measuring training programs. Based on the analyses from the investments of Frontline Healthcare Worker Champions, CareerSTAT knows that effective training and workforce development programs help businesses succeed and employees grow.

The Guide consists of six separate, but complimentary, resources detailing various steps in the development process.

  1. Executive Summary
  2. Why Invest in Your Frontline Healthcare Workforce
  3. Employer Best Practices for Investing in Frontline Workers
  4. A Framework for Integrating Workforce Investments with Business Impact
  5. Key Questions for Integrating Workforce Investment and Business Impact
  6. Resources for Investing in Frontline Workers

Healthcare Workforce

Implementing the ACAscreen-shot-2016-10-23-at-7-14-10-pm

This report helps healthcare leaders, policymakers, and practitioners understand the workforce implications of the ACA generally and for frontline workers: the number; the skills needed; and changes in job duties and career paths that result from the ACA.

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Democracy Collaborative Toolkit

The new toolkit series, Hospitals Aligned for Healthy Communities, provides resources to help hospitals and health systems build community wealth through inclusive hiring, investment, and purchasing.

Case Studies

UnityPoint Healthscreen-shot-2016-10-22-at-4-27-15-pm

UnityPoint Health’s Des Moines hospitals and clinics are connecting the dots between developing a skilled workforce and delivering better care. UPH offers valuable lessons in aligning talent development with business objectives in the age of the ACA. This case study of UnityPoint Health considers its effort to transform care and develop frontline workers.

screen-shot-2016-10-22-at-4-58-43-pmJersey City Medical Center
Researcher Randall Wilson profiles 2015 Frontline Healthcare Worker Champion Jersey City Medical Center (JCMC) and documents how JCMC is investing in frontline healthcare workers to meet major organizational goals such as raising retention rates, improving clinical outcomes, and evaluating patients’ experiences.

Norton Health

Norton Health uses advanced data forecasting to inform its $11 million annual workforce investments. It operates three department—The Office of Workforce Development, Norton University, and the Institute of Nursing—to advance the skills and careers of its frontline workers.

Mercy Health West Michigan

Mercy Health uses evidence-based hiring and innovative development programs like its Medical Assistant Apprenticeship Program to recruit and develop a diverse and talented workforce. This case study explains how it developed, sustains and measures top programs.

Return on Investment

Boston Children’s Hospital
CareerSTAT worked with Boston Children’s Hosipital (BCH) to measure the business impact of three training programs supported by the Boston funder collaborative, SkillWorks. The report provides a case study on how BCH designed and implemented its frontline training programs and what business returns it received from those investments.
Health Care Careers Collaborative

This report seeks to determine the net benefits received by employers as a result of participation in the HCC partnership. Based on the report, the net return is estimated to be $216,137, giving a return-on-investment (ROI) of 11.9%.

ROI Study of Cigna

Lumina ROI Cover- Cigna

An analysis of health insurer Cigna’s Education Reimbursement Program (ERP) shows every dollar the company puts into the program is returned and generates an additional $1.29 in savings—a 129 percent return on investment.

ROI Study of Advocate Health

Lumina ROI- AdvocateAn analysis of Advocate Health Care’s Education Assistance Program (EAP), conducted by Accenture and partner Lumina Foundation, shows a 4-percent return on every dollar invested in tuition assistance for the health system.

CareerSTAT Webinar Series

The 2017 CareerSTAT Employer Best Practices webinar series explores effective practices from the Guide to Investing in Frontline Healthcare Workers. Each webinar will feature a Champion employer and offer participants an opportunity to learn how best practices are implemented and sustained.

Learn More

News, Events and Resources

Healthcare Connect: Developing the Frontline Workforce Together

WHY: Join innovative and select healthcare and workforce leaders from across the country at Healthcare Connect: Developing the Frontline Workforce Together. Starting with a networking event and awards reception on October 24th, we will learn, share and amplify solutions to build and sustain talent in your community while improving your organization’s performance.

WHO: CareerSTAT, an initiative of the National Fund for Workforce Solutions, and the Health Careers Pathways Network, an initiative of the Hope Street Group — two national networks of healthcare professionals — will provide attendees with the newest approaches healthcare organizations are using to hire, train, and retain critical frontline staff. At Healthcare Connect, you will have the opportunity to engage with your peers and explore opportunities to advance entry-level and middle-skill healthcare workers.

WHERE: DoubleTree by Hilton 300 Canal St, New Orleans, LA 70130

WHEN: Wednesday, October 24, 2018, 4:30 pm and Thursday, October 25, 2018, 8:00 AM – 5:00 PM.

Registration will open in May!

Join the Network

Join the CareerSTAT network for access to technical assistance, peer learning opportunities, industry-vetted best practices, and other critical resources that showcase how healthcare employers are strengthening their organizations by investing in their frontline workers. CareerSTAT is a network of almost 200 healthcare and workforce leaders. Together they are promoting investment in the skills and careers of frontline healthcare workers. CareerSTAT knows this strategy works and wants you to join. Membership is free and open to all! 

Meet the Network