Resource Center

CareerSTAT resources are designed to support all types of healthcare providers in developing and investing in their frontline employees. CareerSTAT offers best practices, case studies, and return on investment studies to help healthcare employers implement these programs and measure their impact. 

Guide to Investing in Frontline Workers

CareerSTAT Guide Executive SummaryThe CareerSTAT Guide to Investing in Frontline Healthcare Workers offers healthcare organizations evidence-based best practices, business metrics, and an integrated process for implementing and measuring training programs. Based on the analyses from the investments of Frontline Healthcare Worker Champions, CareerSTAT knows that effective training and workforce development programs help businesses succeed and employees grow.

The Guide consists of six separate, but complimentary, resources detailing various steps in the development process.

  1. Executive Summary
  2. Why Invest in Your Frontline Healthcare Workforce
  3. Employer Best Practices for Investing in Frontline Workers
  4. A Framework for Integrating Workforce Investments with Business Impact
  5. Key Questions for Integrating Workforce Investment and Business Impact
  6. Resources for Investing in Frontline Workers

Healthcare Workforce

Implementing the ACAscreen-shot-2016-10-23-at-7-14-10-pm

This report helps healthcare leaders, policymakers, and practitioners understand the workforce implications of the ACA generally and for frontline workers: the number; the skills needed; and changes in job duties and career paths that result from the ACA.


Democracy Collaborative Toolkit

The new toolkit series, Hospitals Aligned for Healthy Communities, provides resources to help hospitals and health systems build community wealth through inclusive hiring, investment, and purchasing.

Case Studies

UnityPoint Healthscreen-shot-2016-10-22-at-4-27-15-pm

UnityPoint Health’s Des Moines hospitals and clinics are connecting the dots between developing a skilled workforce and delivering better care. UPH offers valuable lessons in aligning talent development with business objectives in the age of the ACA. This case study of UnityPoint Health considers its effort to transform care and develop frontline workers.

screen-shot-2016-10-22-at-4-58-43-pmJersey City Medical Center
Researcher Randall Wilson profiles 2015 Frontline Healthcare Worker Champion Jersey City Medical Center (JCMC) and documents how JCMC is investing in frontline healthcare workers to meet major organizational goals such as raising retention rates, improving clinical outcomes, and evaluating patients’ experiences.

Norton Health

Norton Health uses advanced data forecasting to inform its $11 million annual workforce investments. It operates three department—The Office of Workforce Development, Norton University, and the Institute of Nursing—to advance the skills and careers of its frontline workers.

Mercy Health West Michigan

Mercy Health uses evidence-based hiring and innovative development programs like its Medical Assistant Apprenticeship Program to recruit and develop a diverse and talented workforce. This case study explains how it developed, sustains and measures top programs.

Return on Investment

Boston Children’s Hospital
CareerSTAT worked with Boston Children’s Hosipital (BCH) to measure the business impact of three training programs supported by the Boston funder collaborative, SkillWorks. The report provides a case study on how BCH designed and implemented its frontline training programs and what business returns it received from those investments.
Health Care Careers Collaborative

This report seeks to determine the net benefits received by employers as a result of participation in the HCC partnership. Based on the report, the net return is estimated to be $216,137, giving a return-on-investment (ROI) of 11.9%.

ROI Study of Cigna

Lumina ROI Cover- Cigna

An analysis of health insurer Cigna’s Education Reimbursement Program (ERP) shows every dollar the company puts into the program is returned and generates an additional $1.29 in savings—a 129 percent return on investment.

ROI Study of Advocate Health

Lumina ROI- AdvocateAn analysis of Advocate Health Care’s Education Assistance Program (EAP), conducted by Accenture and partner Lumina Foundation, shows a 4-percent return on every dollar invested in tuition assistance for the health system.

News, Events and Resources

Federal Reserve Connecting Communities Webinar– Investing in the Frontline Healthcare Workforce 

Representatives from Homebridge and UnityPoint Health spoke on how investing in frontline workers have strengthened their organizations and improved their operations. Watch the recorded webinar to learn how to do the same.

CareerSTAT has been frequently featured in national and industry outlets including Chief Learning Officer, the Workforce Institute and HR Pulse. Visit our newsroom for a full list of CareerSTAT news clips.

Join the Network

Join the CareerSTAT network for access to technical assistance, peer learning opportunities, industry-vetted best practices, and other critical resources that showcase how healthcare employers are strengthening their organizations by investing in their frontline workers. CareerSTAT is a network of almost 200 healthcare and workforce leaders. Together they are promoting investment in the skills and careers of frontline healthcare workers. CareerSTAT knows this strategy works and wants you to join. Membership is free and open to all! 

Meet the Network