Maximizing the impact of your workforce investments demands the integration of your workforce strategy with key organizational procedures and metrics. Well designed workforce programs are developed to meet a strategic need and are evaluated to ensure that they are delivering adequately trained employees.

Continuum of Integration


The above continuum shows how organizations can move from isolated strategies to a fully integrated approach to use skilled staff to provide high-quality care, efficient production, and great service.

Learn from a Leader: Norton Healthcare

Norton Healthcare in Louisville, KY is a leader in operational and workforce integration. Investing over $11 million a year in staff education and development, their transformational approach to workforce development integrates their strategic priorities with programs based on assessment and forecasts of staffing needs, data analysis, internal and external partnerships, and quantifiable measures of the impact their investments have on their business.

As explained below, leaders of the organization see a highly-skill workforce as the center of the business strategy.

Norton Healthcare is a data-driven organization and uses a comprehensive system that tracks staffing levels, retention and turnover rates, key competencies and employees’ educational plans in order to understand the organization’s current and future workforce needs. The tool informs all staffing and investment decisions and helps Norton target high-demand positions and encourage employees to pursue high-growth opportunities.

“Data from Workforce Analytics empowers Norton’s decision makers by proactively shedding light on potential critical talent needs.”

– Jackie Beard, System Director of Talent Acquisition and Workforce Development

This proactive data use has helped Norton Healthcare lengthen its average retention, lower its turnover rates and promote employees involved in development programs.