Mercy Health, a regional health ministry of Trinity Health, is a regional partnership of hospitals and healthcare providers throughout Western Michigan. The system uses a range of practices to hire and engage employees including evidence-based hiring practices to build a diverse talent pipeline and extensive workforce investments to advance frontline workers.
These programs are driven by strategic imperatives to diversify the workforce and to use effective hiring to deliver quality care.
The Mercy Health, West Michigan case study is the second in CareerSTAT’s business practice series on how healthcare employers measure the impact of their investments on frontline workers. This study documents Mercy Health’s approach to workforce development and program measurement with a focus on how strategic goals, workforce needs, and programatic tools influence decision making and investment goals.