2014 Frontline Health Care Worker Champion: Norton Healthcare

Creating a Culture of Lifelong Learning for Frontline Employees

One of Kentucky’s largest healthcare systems, Norton Healthcare, has built a culture of continual, lifelong learning. Norton Healthcare’s Office of Workforce Development serves as the primary career and financial support mechanism for frontline employees. In 2013, the office supported 550 frontline employees working toward degrees and certifications in healthrelated fields.

Norton Healthcare also supports its frontline employees and the larger community by providing mentoring, internships, on-site certified career management coaches, and a forecasting tool Norton Healthcare created to identify in-demand jobs and the future needs of the organization. Coaching consists of career development, school selection, financial options, and support for academic success.