Introduction of Best Practice

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Guideline for Implementation

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Learn from a Leader - Healthcare Org Name

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Partner Resources

UnityPoint Healthscreen-shot-2016-10-22-at-4-27-15-pm

UnityPoint Health’s Des Moines hospitals and clinics are connecting the dots between developing a skilled workforce and delivering better care. UPH offers valuable lessons in aligning talent development with business objectives in the age of the ACA. This case study of UnityPoint Health considers its effort to transform care and develop frontline workers.

screen-shot-2016-10-22-at-4-58-43-pmJersey City Medical Center
Researcher Randall Wilson profiles 2015 Frontline Healthcare Worker Champion Jersey City Medical Center (JCMC) and documents how JCMC is investing in frontline healthcare workers to meet major organizational goals such as raising retention rates, improving clinical outcomes, and evaluating patients’ experiences.

Norton Health

Norton Health uses advanced data forecasting to inform its $11 million annual workforce investments. It operates three department—The Office of Workforce Development, Norton University, and the Institute of Nursing—to advance the skills and careers of its frontline workers.

Mercy Health West Michigan

Mercy Health uses evidence-based hiring and innovative development programs like its Medical Assistant Apprenticeship Program to recruit and develop a diverse and talented workforce. This case study explains how it developed, sustains and measures top programs.

ROI for Companies & Workers

Norton Healthcare is a data-driven organization and uses a comprehensive system that tracks staffing levels, retention and turnover rates, key competencies and employees’ educational plans in order to understand the organization’s current and future workforce needs.

“Data from Workforce Analytics empowers Norton’s decision makers by proactively shedding light on potential critical talent needs.”

– Jackie Beard, System Director of Talent Acquisition and Workforce Development

This proactive data use has helped Norton Healthcare lengthen its average retention, lower its turnover rates and promote employees involved in development programs.