CareerSTAT Resource Center

Best Practices for Investing in Frontline Workers

Healthcare employers that invest in their entry level workforce are making a smart choice. These investments lead to positive results for workers, employers, and communities.

Whether you are ready to take workforce development to the next level, or your organization is just getting started, this resource center will introduce you to best practices for investing in frontline workers and offer resources to go deeper and tools to move forward.

Why Invest in Your Frontline Healthcare Workforce?

Healthcare employers across the country are investing in their frontline workers because such programs contribute to the success of the organization, individual workers, and the broader community. The workforce represents the largest portion of costs in healthcare. These costs are increased by high turnover and vacancy rates. Investing in frontline workers is critical to addressing these problems and lowering health care workforce costs. A commitment to investing in frontline workers requires making the business case by aligning workforce training and education programs with strategic areas of business impact.

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How We Organize Best Practices

You will notice that the best practices outlined in this resource center are categorized as “programmatic” or “organizational.”

Programmatic

These practices engage frontline workers directly with accessible learning and career growth opportunities that expand the internal and external talent pipeline.

Organizational

These practices build the infrastructure to ensure sustainability, business impact, and the best results for workers.

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Best Practices for Investing in Frontline Workers

Provide Structured Onboarding of New Hires

PROGRAMMATIC | The transition to a new job is often challenging, especially for workers moving from unemployment or a non-clinical environment.

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Career Exploration Tools and Opportunities

PROGRAMMATIC | Job seekers and people in entry-level jobs may have had little opportunity to consider how to build a career.

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Work-Based Learning

PROGRAMMATIC | Work-based learning is an educational strategy combines classroom and real-life work experiences.

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Career Pathways

PROGRAMMATIC | Healthcare provides one of the greatest opportunities for jobs in today’s economy. However, many people do not know about the array of healthcare jobs that exist and struggle to see how an entry level job can grow into a career.

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Career Coaching

PROGRAMMATIC | One of the advantages to working in healthcare is that offers multiple career paths that lead to jobs paying family-sustaining wages.

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Basic Skill Development

PROGRAMMATIC | Entry-level employees don’t always have the reading, math, technology, or English language skills to excel in their current position or advance their career.

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How to Implement

Employers who invest in their frontline workers see results. Integrating organizational strategy, workforce investments, and impact measurement is a business strategy that can make an organization more competitive and successful. To support successful integration, CareerSTAT offers a simple framework that integrates organizational priorities with program design and business impact analysis.

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