2017 Emerging Frontline Healthcare Worker Champion: Mercy Health

Mercy Health, a regional health ministry of Trinity Health, is a regional partnership of hospitals and healthcare providers throughout Western Michigan. As one of the largest health systems in the region, Mercy Health is a multi-campus healthcare provider with 700 hospital beds and over 8,600 total employees including 400 physicians and nearly 3,000 frontline workers.

Mercy Health makes career advancement accessible by investing in entry-level training programs such as the Certified Healthcare Environmental Services Technician (CHEST) credential, which provides career advancement opportunities to frontline workers and positively impacts quality of care and patient experience. Over the last year, 28 out of 100 environmental service employees have received the CHEST credential. Reflecting their increased value to the organizations, employees who obtain the credential receive a wage increase.