Emory Healthcare is a large urban healthcare system serving over 600,000 patients annually across 11 hospitals and 140 primary care locations. Emory Healthcare’s vision is to create an inspiring work environment that promotes educational and career advancement for its frontline workers and care teams. Professional development courses are central to this mission, as is a ‘career lattice’ framework that encourages workers to move along a continuum to advance their careers. Each year, Emory Healthcare’s Organizational Development team provides access to in-person and online courses, as well as ‘School at Work’ opportunities to improve frontline worker engagement, satisfaction, advancement, and retention.
Emory Healthcare recognizes that learning is not ‘one size fits all’ and offers flexible educational opportunities that allow frontline workers to grow and advance based on individual needs and desires. Instructor-led training and development opportunities are available across many campuses, and learning events are often broadcast by video and audio stream to Emory’s main campus locations. Emory also supports educational development through online learning and onsite computer access to improve and increase accessibility. Additionally, frontline workers are able to take advantage of shuttle transportation across the system’s geographic footprint. Dedicated operational funding ensures these flexible learning options are sustainable, and personal advancement and growth is encouraged to form a resilient workforce.