Norton Healthcare is a national leader in developing the skills and careers of its frontline workers. Based in Louisville, KY the five-hospital system invests $11 million annually in its 14,000 employees. With more than 6,000 frontline workers, Norton operates three distinct programs—the Office of Workforce Development, Norton University, and the Institute of Nursing—to grow and advance entry-level workers.

CareerSTAT case study “Integrating Workforce Investment with Business Impact: How Norton Healthcare is Making the Case for Advancing its Frontline Workers’ Skills and Careers” documents how Norton uses frontline investment to drive business impact. It explores the tools that inform Norton’s investments, the programs and partnerships used to develop employees and the ROI measure in engagement, retention and performance generated from these programs.