Mercy Health—a regional partnership of hospitals and healthcare providers throughout Western Michigan—is a leader in using  employee development strategies to improve care.

These practices include evidence-based hiring practices that have increased diversity, incumbent worker training programs that have improved employee engagement, and specific investments in high-demand occupations to address long-term staffing needs.

Mercy Health demonstrates how strategic workforce investments with clear measurements of success are essential to making the business case—not only to generate good evidence, but to ensure that programs are sustainable. 

This study documents Mercy Health’s approach to workforce development and program measurement with a focus on how strategic goals, workforce needs, and programmatic tools influence decision making and investment goals.